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Support / General Queries
Support / General Queries
About PurnPay Wallet Account :
As per RBI guidelines, your PurnPay account limits would be based on your KYC effective from February 26, 2018 as below : Any of your officially valid document number and self-declared name as in the document is required as KYC details. Applicable documents accepted as KYC are - - Pan card - Voter Id - Passport If you provide the KYC details, following limits apply on PurnPay Wallet (Minimum KYC) - Balance Limit of INR 5,000 (Point in time balance) - Can add up to INR 5,000 in your Wallet in a month - Can add up to INR 50,000 in your Wallet cumulatively in a financial year - Can spend up to INR 5,000 from your Wallet in a month - If you are a Full KYC customer of axis Bank, you may be eligible to upgrade your PurnPay Wallet to Full KYC. -Under Full KYC: Now, enjoy a higher limit of INR 1,00,000 on your Wallet. Your current PurnPay balance is safe and you can continue using it as before.
Definitely not! We don't charge any extra for any recharges/bill payments done on our website or app.
Yes, you can reach us through Facebook and Twitter and You may refer to the "Need Help" section under "My Transactions" for detailed information
You can write to us at mobile@PurnPay.com and leave us your valuable feedback.
- Login in to your account using PurnPay credentials on Desktop / Laptop.
- To view all your transactions.Click at right top corner of the screen (Human Icon), then on on "MY TRANSACTIONS"
- Click on "Details" and on 'View Invoice' against the order number you want to check the invoice.
You can thereby print/save the invoice as per your need.
Please follow the below steps:
1. Go to settings. Select the Application manager, where you can see all installed applications in your phone.
2. Select the PurnPay App in that list .
3. You can see the Button named “Clear Cache” ,Click on the button .
After doing this application, cache memory will be deleted and try after few hours .
In case the issue still persists , Please give us the below information:
App version, Handset model name, Handset model number, Network 2G/ 3G, Direct contact number
The amount paid by you for recharge is returned in form of shopping coupons of some of the top retailers in India, thereby making the recharge virtually free!There are a variety of coupons available exclusively at PurnPay. You get to select coupons of equal value. Our business team is constantly working to refresh these coupons frequently and offer more variety for our customers in coupon selection.
PurnPay Payment Technologies Private Limited ('PurnPay') thanks you for being a valuable customer and for having confidence and trust in PurnPay.We are pleased to inform you that PurnPay has been acquired by Axis Bank Limited (“Axis Bank”). Accordingly, as per the directions and approvals of the Reserve Bank of India, PurnPay will be transferring its PPI (Prepaid Payment Instrument) business to Axis Bank on January 17, 2018The best part is that nothing has changed for you. There will be no change in your login information, balance and transactions history and you can continue to use your PurnPay application, website, and mobile site to recharge, make bill payments or to pay merchants. The PurnPay Balance issued by Axis Bank would be accepted across an even larger merchant base, thus, providing you an even broader spectrum of online & offline merchants.If you choose not to continue to enjoy the benefits of your PurnPay Balance/Services, please email us at care@PurnPay.com. care@PurnPay.com. from your registered email address to notify us of your choice of opting out after consuming the balance lying in your PurnPay Balance or requesting redemption of your PurnPay Balance by one time transfer to your bank account, free of charge, by providing your bank account details such as Account Holder Name, Account Number and the IFSC Code (“Closure Information”).Please note that you must intimate us and provide us the Closure Information by January 16, 2018 if you wish to close your existing PurnPay Balance/Services.In case, you only intimate us your choice of opting out but don’t provide us the Closure Information by January 16, 2018, your balance with PurnPay shall be held in a specially designated bank account until you submit the requisite Closure Information to PurnPay at care@PurnPay.com.In case, we do not receive any communication from you by January 16, 2018, your PurnPay Balance shall be issued by Axis Bank from January 17, 2018.Please note that Gift Instruments issued by PurnPay shall be mandatorily transferred to Axis Bank on January 17, 2018 unless consumed.Please feel free to write to us for any grievances or queries at care@PurnPay.com.
1. Enter Mobile number and press Enter. Your Operator & Circle will be selected automatically.
2. Choose your free coupons of equivalent amount. This step is Optional.
3. Enter your registered email id & password (if you have already registered with PurnPay before) or just follow the simple New user registration process - it will take less than 2 minutes.
4. Pay online via NetBanking/Debit Card/Credit Card/ UPI to complete the recharge instantly.
5. Coupons will be delivered to your inbox instantly via email.
From time to time, we run various offers and distribute Freefund and Promo codes through various mediums like a TV campaign, Facebook post, Youtube channel, Newspaper ad, Print ad. On using these codes on a transaction, you will be able to earn PurnPay Gift Instruments on your account.
Please follow the below steps to redeem the promo codes:
1. Select your Prepaid Mobile/DTH/Prepaid Data Card/Postpaid. Note: Some promocodes are valid only on PurnPay mobile app. (Refer to the T&C)
2. Enter mobile number and respective amount. Your Operator will be selected automatically. Please confirm if these are correct. If not, you can change this from the drop-down menu shown below the number.
3. Choose your free coupons of equivalent amount on the next page. This step is Optional.
4. Enter your registered email id & password (if registered) or just follow the simple New user registration process - which takes less than 60 seconds.
5. Select "I have a freefund/promocode", enter the code & click on "Redeem Now". You will be shown a message whether the code is applied successfully or not.
6. Pay the transaction amount online via Debit Card/Credit Card to complete the transaction instantly.
Please follow the below steps to redeem the freefund codes:
1. Download the PurnPay App on your smartphone; Android, Windows and iOS.
2. Login to your account and if you are new to PurnPay, register with your email id or login with your Facebook or Google+ account.
3. Go to the "Add/Withdraw" section from the top-right corner of App or click "Add Money" section from the top-right corner on desktop/laptop and select "Freefund" or "I have freefund code".
4. Enter the code sent by us and click Apply/Redeem Now. The amount will be added to your PurnPay Balance immediately.
5. The option to pay using PurnPay Balance for your recharges will be automatically shown to you on the payments page.
