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Support / Subscriptions
Support / Subscriptions
Activation of the subscription account is the responsibility of the subscription provider. Typically, the subscription service is activated instantly once the payment for the subscription service is processed. In rare cases, the subscription provider may take upto 2 business days to process and accept the payment after successful completion of the transaction on Amazon. In the event your subscription service has not been activated, please reach out to the subscription provider using the contact details provided on the subscription provider’s platform.
Unfortunately, subscription providers do not allow us to modify a successful purchase. Please contact the subscription provider using the contact details provided on the subscription provider's platform with the BBPS reference number given in the order details to check if the error can be corrected at their end.
PurnPay account makes payments amazingly easy. Please follow the simple steps given below :
1. Select 'Subscription' under the New Payments section on home screen
2. Select subscription service provider.
3. Enter the necessary identification details as requested by your service provider such as mobile/email ID
4. Select the preferred plan/fetched bill amount
5. Choose your preferred mode of payment (UPI/PurnPay Wallet) and complete your payment instantly.
Post successful payment, you can sign-in to the subscription provider platform using the mobile/email ID that was provided by you at the time of making payment on PurnPay.
The subscription payment fails if incorrect details are provided at the time of payment or due to technical failure.
In case the amount has been deducted, a refund will automatically be processed to the payment instrument used to pay. If the payment is made using PurnPay wallet, the refund will be made within 24 hours for such failed transactions.
The refunds for payments made using other payment methods may take up to 5-7 business days, depending upon your bank's policy.
No, you need to select the amount/pack that is shown on the screen. You will not have the option to enter an amount.
This may happen when you have an existing active subscription pack on the email id/number you are trying to pay for. Please check for current packs activated on your account.
No, the payment for the subscription purchased on PurnPay cannot be canceled on PurnPay and therefore no refund can be issued. Please reach out to the subscription provider using the contact details provided on the subscription provider’s platform for further details.
This may happen when the subscription provider rejects the payment or in case of any technical failure. In case of such failure, a refund will automatically be processed to the payment instrument used to pay. If the payment is made using PurnPay wallet, the refund will be made within 24 hours for such failed transactions. The refunds for payments made using other payment methods may take up to 5-7 business days, depending upon your bank's policy.
Unfortunately, subscription providers do not allow us to modify a successful purchase. Please contact the subscription provider using the contact details provided on the subscription provider's platform with the BBPS reference number given in the order details to check if the error can be corrected at their end.
