We've got your back. If your questions aren't addressed, contact us here and we will be happy to help.
Support / Inactive Wallets
Support / Inactive Wallets
You can continue to pay using UPI, Netbanking, and Credit/Debit Cards on PurnPay and Merchants accepting PurnPay without Reactivation of Wallet. If you want to Add Money in PurnPay Wallet and use it for Payments, you are required to reactivate your Wallet.
Please follow below steps to reactivate your Wallet.
On Apps:
1. Please go to Accounts Screen, you will see “Wallet Status” as Inactive. Or you may get prompted on Home Screen to Reactivate your Wallet.
2. Tap on “Wallet Status” tile or “Reactivate Wallet” button to procced.
3. You will be asked to enter PAN and/or Name on PAN for verification. On successful verification, you will get an OTP which needs to be verified.
4. Enter OTP received on your Register Mobile Number. Your Wallet will be reactivated instantly on OTP verification.
On Website/Msite, you will find “Wallet Status” under Profile menu. Click on it to start Reactivation process as described above.
PurnPay Balance has 2 parts - Wallet Balance & Gift Instrument balance. You can see the balances in PurnPay App on Add Money Screen or My Transactions accessible from Account Screen.While Wallet Balance is not usable until Wallet is reactivated, Gift Instrument Balance can be used for Payments. Hence, the usable balance shown to you is less than available balance.
As per RBI guidelines, a semi-closed pre-paid instrument, referred as Wallet is considered Inactive if there are no transactions in Wallet for a year. You might have received the alert or your Wallet has been made Inactive because you have not been transacting using the balance available in PurnPay Wallet.If you have transacted (added money or spent available Wallet Balance) recently using PurnPay Wallet, then this not applicable to you.If your Wallet has been made Inactive, you need to reactivate your Wallet before you can use it.
You will be able to use the Cashback amount even if your Wallet is Inactive.Cashback is given in the form of Gift Instrument.Gift Instrument is shown as a part of PurnPay Balance.
No. You will continue to receive any cashbacks as part of offers that apply for your transactions. You will also be able to use Cashback amount even if your Wallet is Inactive.
